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Customer Service
 
We appreciate that you have chosen Ginald Fine Jewelry.  How can we enhance your Ginald Fine Jewelry experience today?
 
 Office #: 214-752-1301
 
 Customer Service Hours:
 
 Mon. - Fri. 11:00 AM - 3:00 PM CST
 
Renaissance Towers
Ginald Fine Jewelry
1201 Elm Street, Suite #4925B
Dallas, Texas 75270
 
 Safe Shipping
 
 We want to make your shopping experience at Ginald Fine Jewelry simple and convenient. That's why we're pleased to offer you our SAFE way to receive your purchase.

 

Delivery to Your Door
 
Receive your purchase without leaving the comfort of your own home.Your order will be shipped directly to your door, and if you wish, you can have it gift-wrapped. For your protection, orders of $1,000.00 or more require a signature upon delivery, regardless of any signature waiver on file. 
 
 Estimated Arrival Date
 
The Estimated Arrival Date for our merchandise is displayed on product pages, in your shopping bag, and throughout the checkout process. We provide the Estimated Arrival as a guide to when your Ginald Fine Jewelry order should arrive. Ginald Fine Jewelry wants to be as accurate as possible when determining when you will receive your merchandise but we cannot factor certain events into the Estimated Arrival Date.
 
 The Estimated Arrival Date DOES NOT take the following into account:
 
•Delays in credit approval
 
•Weather delays
 
•Other shipping/vendor service disruptions
 
•APO/FPO orders going through the Military Postal Service Agency (MPSA)
 

 

The Estimated Arrival Date DOES take the following into account:
 
•Additional time needed for ring sizing
 
•The time needed to create your personalized and special ordered items
 
•Items shipping from different locations on different days*
 
•Shipping method selected in checkout**
 
 *Special orders, personalized merchandise, and Design-A-Ring orders may ship on different days, depending on the item. The Estimated Arrival Date for each item will appear in the Shopping Bag, throughout the Checkout process, and in the Order Confirmation.
 
 **The Estimated Arrival Date on individual product pages will default to ground shipping. Selecting alternate shipping methods may change the Estimated Arrival Date.
Information.